Shipping Policy
Where we ship
Australia, New Zealand and the United States. Somewhere else? Email hello@cremaculture.com.au before ordering and we will tell you if we can help.
Cost
- Australia and New Zealand: A$5.95 standard shipping. Free on orders of A$149 or more.
- United States: A$12.95 standard shipping. Free on orders of A$149 or more.
The exact cost is shown at checkout before you pay.
Timing
Orders are processed within 1–2 business days. Delivery is typically 7–14 business days for Australia and New Zealand and 10–20 business days for the United States. These are carrier estimates, not guarantees. You receive a tracking link as soon as your order ships.
Tracking
Every order is tracked. If tracking has not moved for 10 business days, email hello@cremaculture.com.au and we will chase it for you.
Customs and duties
Orders to Australia and New Zealand under the local import threshold have no extra charges. United States orders may attract duties, which are the buyer's responsibility.